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Support Contact

If your support is provided by a Local Support Unit please contact them in the first instance

If you have an enhanced support contract with ESS please contact support using your normal methods.

Parents and other users of Parent App, Parent App Lite, Options Onlineshould seek assistance from the relevant school.

Support for SIMS ID Direct Support Customers can be contacted using..

Customers using this service include emPSN & West Sussex Customers


03330 150 212


Customer Service Portal

Launch SIMS Service Portal

Support Contact Details | Who should I contact for support? | What are the Hours of Support? | What should I expect from Support? | Escalation Process