All Support Pages

Contact details for support can be found here

**####Information

Information for users

• Logging into SIMS ID

Managing my SIMS ID

• My Profile
• Setting Security Questions
• Changing your Password
• Announcements
• I've forgotten my Password. How can I reset it?

• Setup a Login Alias Users can use an email address as their login name we call this a Login Ali) me email link.

• Doing More with SIMS ID

Two Factor Authentication

• An Introduction to Two Factor Authentication
• My first login with Two Factor Authentication
• Managing my Two Factor Authentication methods
  • Set up an Additional Passphrase as a Two Factor Authentication Method
  • Set up an Authenticator Application as a method of Two Factor Authentication
  • Managing Two Factor Authentication Settings

Screen Locking

• This feature protects your privacy and improves usability for users who need to be logged in for extended periods. Find how Screen Locking works.

Information for Site Administrators

Managing Users

• Administering SIMS ID
  • Resetting a Users Password
• Instructions for a Site Administrator initiated reset of a user's Two Factor Authentication Setting
  • Creating SIMS ID Users
• Regenerating and Distributing Temporary Passwords - updated for dealing with new year groups
• Managing Multi-Site Users

Tile Store

• Using the Tile Store to create and display custom tiles

Reports

• Using SIMS ID Reports
  • Using SIMS ID Reports with Microsoft SDS for Office 365 Teams

Self Onboarding and Enabling New Services

• A Process diagram for adding Office 365 based service to SIMS ID

Office 365

• Self Onboarding Office 365
• Display SIMS Timetables in Office 365 Calendars

School Data Sync for MS Teams

• Enabling School Data Sync (SDS) API based updates

OneNote Assessment Wire back

• Microsoft OneNote Class Notebook Assessmet Writeback Overview
  • OneNote Assessment write back FAQ
  • Microsoft OneNote Class Notebook Assessment Writeback to SIMS Assessment Manager self onboarding

Managing Preferences

• Changing the Display Name format
• Setting Username formats
• Setting Password Complexities
• Changing the SIMS ID Background
• Managing Office 365 Licence Allocation
• Manage Groups within Preferences
• Enabling and Disabling Two Factor Authentication for your site
• Self Onboarding tools to make the most of SIMS ID
  • Office 365 Provisioning Self Onboarding tool
  • Microsoft School Data Sync Automatic Data Exchange - self onboarding

Managing Services

• Administering ADI
• Managing Google Integration
• Managing Office 365 Integration
• Managing User-based Web Filtering - Netsweeper

Working with SIMS Hosted Services

• Managing Hosted SIMS or FMS users
• Using SIMS Hosted Services
  • Working with SIMS Reports in Hosted Service
  • Working with Files in Hosted Services
  • Printing from Hosted Services

• Accessing Multiple Sites with SIMS Hosted Services

• Hosted SIMS Resync Password

Active Directory Account Management

The SIMS ID Active Directory Account Mangement component is a 'paid for' option that extends the provisioning functionality of SIMS ID to your Local Active Directory.

• Find out more about SIMS ID Active Directory Account Management

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School User This includes staff and pupils who exist in SIMS and have been given a SIMS ID login	Local Site Administrator You administer one or more SIMS ID Sites	Parent User You have used an invite from SIMS Pay or Parental Engagment to register with SIMS ID	Technical Integrator You represent an organisation with a Techical Integration to SIMS Primary or Capita DeX

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