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CapitaSupport contact information

Whilst most contracts allow schools to contact the Capita Service Desk directly a small number of our customers operate their own 1st line desk. If you are one of these customers then please always contact your designated Service Desk first. If you do contact the CapitaESS desk it will add a delay to resolving your call as we will have to refer it back before we can process the call. The remainder of this document is therefore for reference

Choosing the best service desk for your needs

For calls relating to SIMS ID, Office 365 provisioning, Google Provisioning, SDS & Team or Google Classroom, DNS or Webhosting

You want the ESS Service Desk Team

Desk.

The Service Desk is the primary point of contact for all incident logging, requests or queries relating to the services being provided to you. In order to best route your call you will be presented with a Front End Message:

“Thanks for calling Capita SIMS ID, DNS and Webfiltering Services, please listen carefully as our options have recently changed.

Please press:

For calls relating to emPSN web filtering services


Which option to choose

West Sussex Web Filtering

ISP Connectivity Services


SIMS ID

DNS services

Webhosting

Call : 0333 0150 212 – Option 2
Mail : capitasoftwaresupport@capita.co.uk

Self Service : Service Portal


Web Filtering Only

Call : 0333 0150 212 – Option 3
Mail : support@esafety4.com

Self Service : Service Portal


Contacts for commercials and sales enquiries

The Direct Sales team is the primary point of contact for all new service requests or additional services being added to your current portfolio.

Call : 0845 121 7788

Mail : educationsalesadmin@capita.co.uk

Support contact details | Who should I contact for support? | What are the Hours of Support? | What should I expect from Support? | Escalation Process